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FAQs
Home / Frequently Asked Questions
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Can I return my products if I do like them?Unfortunately, ALL SALES ARE FINAL. If your product arrives damaged and cannot be used for its intended purpose, please contact us within 24 hours of receiving it, and we will gladly replace or refund it at our expense. **Please be advised that the remedy to all requests for refund is at our discretion, we will review each sale separately using our best judgment and optimal customer service in mind**
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Is the body line ok to use on dry skin?Mine By Marisha was made with dry skin in mind, our scrubs, polishes, and butter will moisturize your skin all day. Due to the skin on your face being more sensitive than the skin on your body, we do not recommend using our butters or scrubs on your face.
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How do I schedule my pick up order?Orders can only be picked up during an event. An email will be sent letting you know that your order is ready and you must respond within 7 days to schedule pick up or your order will be canceled and your payment will be refunded less processing the $4.99 fee. There are no exceptions as we do not have a storefront just yet.
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Are the body products hypoallergenic?Although all body products are made with quality plant-based ingredients, the essential oil blends can cause reactions to sensitive skin. Please read the ingredient lists located in the description of the item you want to purchase to ensure that the product you want does not contain an ingredient that you have had a sensitivity or reaction to.
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How do I get the best results using body butter?Apply to clean damp skin to lock in moisture for the best results
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Why is my container leaking?Your butter should be stored at room temperature. If the butter warms up, the product will need space to spread. This causes your container to leak. The butter will reform once it gets back to a cooler temperature, but may look a little different. Don't worry, you can still use it the same as you normally would.
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Do you guarantee herbal benefits?In short, NO. All of the herbs used in my products have a wide range of benefits. Please do your own research and consult a trusted physician for person-specific advice, as I am not a medical provider and DO NOT guarantee any results.
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Can I combine my butter with a fragrance?Body butters are a perfect addition to your fragrance routine. Did you know that applying a body butter before spraying on your fragrance will extend the lasting power of your scents? Also mixing our butters with your fragrance can create an amazing scent combination.
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When will I get the item I customized?Please allow 2-4 weeks to complete customization and delivery.
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